Returns & Exchanges

We want you to feel good about your Freyja finds. Please review our policy before purchasing, as in-store and online purchases have different return options.

Questions? Contact Chan at hello@freyja.ca

Restocking Fee

Eligible online returns for change of mind, including sizing or preference, are subject to a restocking fee of 5% of the returned item’s purchase price before tax. This amount will be deducted from your refund.

Original shipping charges are non-refundable, and customers are responsible for return shipping costs.

The restocking fee does not apply to defective, damaged or incorrect items, or where a refund without deductions is required by law.

Final-Sale Items

The following items are final sale and cannot be returned or exchanged for change of mind:

• Vintage clothing and accessories.
• Bodysuits and intimates.
• Any item purchased at a discount, including purchases made using a discount code.

In-Store Purchases

Regular-priced merchandise purchased at our Fernie boutique is eligible for exchange within 14 days of purchase. We do not offer refunds for in-store purchases.

Items must be unworn, unwashed, unaltered and in original condition, with all tags attached.

Since June 3, 2025, we no longer issue store credit for returns. Eligible items must be exchanged for merchandise.

Previously Issued Store Credit

Previously issued return credits may be used in-store or online and are valid for one year from the date issued, according to the terms provided when the credit was issued.

This applies to return credits only, not purchased gift cards.

Online Purchases

Full-priced items purchased online are eligible for a refund, excluding original shipping charges. Final-sale exclusions listed above apply.

To arrange a return, email hello@freyja.ca with your order number before sending your item back.

Your return must arrive at Freyja within 15 days of your delivery date. Please allow enough time for return shipping.

Returned items must be:

• Unworn and unwashed.
• Unaltered and in original condition.
• Returned with all original tags attached.

We may refuse a change-of-mind return if an item does not meet these conditions.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. Please use tracked and insured shipping, keep your receipt and tracking number, and include your order number inside the parcel.

Send returns to:

Returns / Freyja Boutique
RE: Order # [your order number]
602B 2nd Ave
PO Box 876
Fernie, BC V0B 1M0
Canada

We will inspect your return when it arrives and contact you if there are any issues with its eligibility.

Online Exchanges

For a different size, colour or item, please follow the online return process and place a new order for your preferred item.

We cannot hold merchandise while waiting for your return.

Price Adjustments

If an item you purchased goes on sale within 24 hours of your purchase, you may request a refund of the price difference.

Email hello@freyja.ca with your order number or purchase details so we can review your request.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, contact hello@freyja.ca promptly with your order number, a description of the issue and photos where possible. Please contact us before arranging return shipping.

The change-of-mind restrictions above do not limit any rights or remedies available under applicable consumer protection laws.

Thank you for supporting our small, independent boutique.