Delivery & Returns

Online Returns & Exchanges

We want you to love what you ordered. If something isn’t right, here’s how online returns work at Freyja.

What can I return?

Full-price items may be returned for a refund, provided they are unworn, unaltered, in new condition, and have their original tags attached. Original shipping charges are not refundable.

Final sale: Intimates, bodysuits, vintage items, and anything purchased at a discount cannot be returned or exchanged. This includes purchases made with a discount code.

How do I start a return?

Email hello@freyja.ca with your order number before sending anything back. We’ll provide return instructions.

Your return must reach us within 15 days of the delivery date. Please send it using tracked and insured shipping so you can confirm it arrives safely.

Mail returns to:

Freyja Boutique — Returns

Order # [your order number]

602B 2nd Ave

PO Box 876

Fernie, BC V0B 1M0

We reserve the right to decline a refund if an item shows signs of wear, damage, or alteration, or does not meet the conditions above.

Can I exchange an online order?

For a different size or item, follow the return process for your eligible purchase and place a new order on our website. We’re unable to hold items while a return is in transit.

What if an item goes on sale right after I buy it?

If an item goes on sale within 24 hours of your purchase, email hello@freyja.ca with your order number. We can refund the price difference.

Questions? Email us at hello@freyja.ca and we’ll help.

New website, same gift card love.

We’ve moved from Shopify to Lightspeed, and your existing Freyja gift card is still valid! As part of the move, we’ve issued new codes for gift cards with a remaining balance.

To get your new code, email hello@freyja.ca with:

Your name and/or the name of the person who purchased the card.

Any email address associated with the purchase, if you have it.

The last four characters of your original gift card code (letters and/or numbers).

We’ll match your card to our records and send you your new code to use on our website or in-store. Your remaining balance comes with you!

Thanks for your patience as we settle into our new system—and for shopping with Freyja.