Privacy Policy

Freyja Privacy Policy

Last updated: Oct 19 2026

Freyja is a clothing boutique based in Fernie, British Columbia. This policy explains how we collect, use and share personal information when you shop with us, visit our website or contact us.

Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, phone number, and billing and shipping addresses.
• Order details, purchase history and customer service communications.
• Payment and transaction information needed to process purchases.
• Your marketing preferences.
• Technical information, such as your IP address, browser type and interactions with our website, through cookies and similar technologies.

Payments are processed through our payment providers. Please do not send credit card details by email.

How we use your information

We use personal information to process payments, fulfil orders, arrange shipping or pickup, manage returns, answer questions, maintain business records and help prevent fraud.

With your consent, we also use your contact information to send news, new arrivals and promotions. You can unsubscribe from marketing emails using the link in any message. We may still contact you about your orders.

Service providers and information sharing

We share information as needed with providers that help us operate our business, including Lightspeed, payment processors, delivery companies and our email service provider.

Some providers may process or store information outside Canada, where it may be subject to local laws and access by authorities.

We may also disclose information when required or permitted by law.

Cookies, analytics and advertising

Our website uses cookies and similar technologies to support features such as the shopping cart and checkout.

We also use Meta Pixel, provided by Meta Platforms, to measure the effectiveness of our Facebook and Instagram advertising and show relevant ads. Depending on your consent choices and our settings, it collects and shares information with Meta about your activity on our website, such as pages viewed, products viewed and purchases, along with technical information such as your IP address and browser details. Meta may associate this information with your Facebook or Instagram account.

You can learn more about Meta’s use of information and your advertising choices in the Meta Privacy Policy: https://www.facebook.com/privacy/policy/.

You can manage cookies through our website’s cookie controls, where available, and your browser settings. You can also adjust your advertising preferences through Meta’s Accounts Center. Blocking certain cookies may affect website functionality.

Protecting and retaining information

We use reasonable safeguards to protect personal information against unauthorized access, use or disclosure. No online system is completely secure.

We keep information only as long as reasonably needed for the purposes described here and to meet legal, tax and accounting obligations. Information that is no longer needed is securely deleted or anonymized.

Your choices and rights

You can contact us to request access to or correction of your personal information, or to ask about withdrawing consent, subject to applicable legal requirements. Withdrawing consent may affect services that require that information.

Questions or privacy concerns

Please contact our Privacy Officer:

Freyja — Attention: Privacy Officer

hello@freyja.ca

If we cannot resolve your concern, you may contact the Office of the Information and Privacy Commissioner for British Columbia at www.oipc.bc.ca.

Policy updates

We may update this policy as our business or services change. The latest version will be posted here with its updated date. Where required, we will notify you and obtain consent for new uses of your information.