Refund policy

 

CONDITIONS For RETURN:

ALL RETURNS MUST BE UNWORN, UNWASHED, AND FREE FROM ALTERATIONS.
RETURNS MUST HAVE ALL ORIGINAL TAGS ATTACHED.
ALL BODYSUITS, FACE MASKS AND LINGERIE ARE FINAL SALE.

DISCOUNTED SALE ITEMS ARE NOT REDEEMABLE FOR REFUND, STORE CREDIT OR EXCHANGE. THIS INCLUDES BLACK FRIDAY AND BOXING WEEK. NO EXCEPTIONS

WE RESERVE THE RIGHT TO REFUSE A REFUND IF THE ITEMS SHOW SIGNS OF DAMAGE OR WEAR.

PURCHASES MADE ONLINE ARE ELIGIBLE FOR A REFUND, STORE CREDIT, OR EXCHANGE WITHIN 15 DAYS OF SHIP DATE ON YOUR ORDER SHIP DATE.

*PLEASE NOTE THAT REFUNDS ARE GRANTED FOR ONLINE ORDERS ONLY WITHIN 15 DAYS OF SHIP DATE. 

If your item is eligible for a refund. It will be refunded via e-transfer. Expect up to 10 days once received back for your refund.

*PLEASE NOTE THAT SHIPPING CHARGES ARE NOT REFUNDABLE.

Please mail back to:

Returns/Freyja Boutique RE: ORDER# ______

PO BOX 876

Fernie BC V0B 1M0

YOU MUST SHIP THROUGH TRACEABLE AND INSURED MAIL TO ENSURE THAT THE ITEM YOU ARE RETURNING GETS TO US AND IS ELIGIBLE FOR A REFUND.

 

*** EXCHANGES ***

Please return your item following above steps and simply re-purchase what you'd like instead off the website.

 

*** MY ITEM IS NOW ON SALE? ***

Question: I ordered an item and now its one sale. Can I get the difference back.

Answer: Freyja has a 24 hour policy for this situation. We can credit you back the difference if the sale went on within a 24 hour period.